Eric Gauthier

Solutions-oriented IT Professional/leader with over 25 years of industry experience and over five years of experience specializing in the roles of ServiceNow Administrator / Developer. My most recent experience includes ServiceNow Product Owner / Vendor Management, leading nearshore development teams via a third-party Managed Services Provider development team through an agile and iterative process to ensure internal customer needs and expectations are met.

Certifications
Certified Scrum Product Owner (CSPO), ServiceNow Certified System Administrator (CSA), and Certified ITIL v3 Service Management Foundations

Areas of Expertise / Technical Skills
▪ ServiceNow ▪ Vendor Management ▪ Project Management ▪ Service Management ▪ Agile ▪ Kanban ▪ Change Management ▪ Incident Management ▪ Automation ▪ Requirements Gathering ▪ Technical Requirements ▪ ITIL Best Practices ▪ KPI/Metrics Reporting ▪ Customer Experience ▪ Cross-Functional Team Collaboration ▪ CMDB ▪ Discovery ▪ JavaScript ▪ SQL ▪ Active Directory ▪ SharePoint ▪ Slack ▪ Teams ▪ Zoom ▪ Microsoft 365

Skills: Agile, Scrum, Scrum Product Owner